Weekly Business Bulletin

A simple snapshot of what is happening across the business

Week 42, 2025

Edition date, 18 November 2025

Compiled by, Operations Support Office

Leadership note

Thank you for a strong start to the festive build up

This week we opened the relocated Uitenhage store, dealt with a busy payday period and kept audit preparation moving. Thank you for the way you support each other, especially when the pressure is up and the queues are long.

Focus, guest experience and speed Reminder, food safety checks every shift

Crew at Uitenhage serving early guests after the first morning rush

What stood out this week

Send your store news by Thursday lunch

Uitenhage mall opens with strong first week

Store spotlight

Opening week sales landed above plan and the team kept speed of service on track. The store handled more than one thousand two hundred guests on opening day with great feedback on friendliness and food quality.

Uitenhage New build Lead, Shaun and project team

Food safety scores lift in coastal area

Operations

Three coastal stores moved from amber to green on internal audits. Simple habits are driving the change, daily walk throughs, better use of the checklists and stronger follow up by leaders.

Food safety Audit Lead, area coach team

Add Hope visit to Oosterland childrens home

Community

Team members from several stores spent the morning serving lunch and running games at Oosterland. Thank you to everyone who gave up their time and to the teams who covered shifts so others could attend.

Add Hope Community Lead, Thato

This week in numbers

Quick view against last year

Group sales

+8.2%

Versus last year

Food safety

93%

Internal audits

Guest rating

4.4

Out of five

These numbers are group level and give an early feel for the week, full detail will still be shared in the usual reports.

People spotlight

Shout outs for the week

Night owl, Peppergrove team

For keeping drive thru moving during the power cut on Friday night and still looking after guests with warmth and care.
Culture champion, Nkosinathi

For the way he welcomes new team members and sets the tone in the back of house.
Money saver, maintenance team

For reusing the existing distribution board on the relocation project and saving a big spend for the group.

Coming up

Dates to remember

Store manager forum

20 November 2025, 09,00, Teams

Focus, year end planning and staffing

Forum
Internal audit wave two

22 to 26 November 2025, coastal stores

Please check food safety files and cleaning schedules

Audit
Add Hope planning session

27 November 2025, 14,00, support office boardroom

Planning partners and visits for 2026

Add Hope